News and Information

Please be advised that due to a network outage caused by severe weather conditions, Branch & Phone Services in the Hackensack location are temporarily reduced. Impacts of this outage may extend for several days and updates will be posted to this page.

UPDATE: Tuesday, July 7, 1:00pm:

Mobile Deposits are now available through the 1st Bergen application.

Cash Deposits, transfers, and balance inquiries for immediate use on a debit or ATM card may be completed at an Allpoint+ ATM at retailers such as Target, Walgreens, and 7-Eleven. The 1st Bergen ATM in Hackensack remains unavailable.

Please email membersupport@1stbergen.com and a Member Service Representative will assist you when services are restored.

What am I unable to do in Person and Over the Phone?

We will be unable to assist with the following services over the phone and in-branch until service is restored:

• Assistance with Online Banking, Bill Pay, External Transfers, and Zelle

• Assistance replacing or unlocking Debit Cards.

• Obtaining copies of account documents, such as statements and transaction history

• Obtaining up to the minute account balances

• Transferring funds between accounts at 1st Bergen

• Credit Card payments

We highly recommend emailing membersupport@1stbergen.com for service related to items above. Inquiries will be serviced in the order they are received, including as we work to restore service from off-site locations.

What can I do in Person?

At the Hackensack location, members may make cash deposits and withdrawals, make loan payments, and make check deposits. Checks may be subjected to an extended hold. Transactions will be posted to accounts when service is restored.

The Toms River Branch will be open for normal service 9am to 4pm on Tuesday and Thursday.

If this outage impacts your ability to make on time payments to others or you have concerns, please contact us at membersupport@1stbergen.com for one on one support for your situation. We appreciate your patience as we mitigate this outage, and apologize for the inconvenience.

Beginning on October 13th, 2025, 1st Bergen will change Member Services hours:

Mondays: 9am to 4pm
Tuesdays: 9am to 4pm
Wednesdays: 9am to 1pm
Thursdays: 9am to 6pm
Fridays: 9am to 4pm

The Hackensack Branch lobby will have the same adjusted hours. Members may make deposits after hours in the Night Drop for next day processing. Limited appointments for member services will be available on Wednesdays from 1pm-4pm.

Beginning on October 1st, the Toms River Branch will have a new location, hours, and direct phone number.

The Toms River Branch at O.C.E.A.N. Inc, previously at 40 Washington Street in Toms River, has moved to 40 Main Street in Toms River. Branch hours are Tuesdays & Thursdays from 9am to 4pm. The branch can now be reached directly at (732) 889-5355. Please call the Main branch at (201) 968-0202 or email membersupport@1stbergen.com for other member support needs.

Please fill out the form below to request a temporary increase in ATM limits in order to accommodate limited branch access. We thank you for your patience during this change in location.